1. Data Controller

The controller within the meaning of the GDPR is:

CamperFix LLC
7901 4th St N STE 300
St. Petersburg, FL 33702
USA
Email: info@camperfix.app

2. Scope

This Privacy Policy applies to:

  • the website camperfix.app
  • the CamperFix mobile app for iOS and Android
  • RoadService features within the app
  • Community Help (“Request help”) within the app
  • AI Help within the app

3. Data We Process, Purposes and Legal Bases

3.1 Website Usage

When you access our website, we process technically necessary data (e.g. IP address, date/time, requested URL, referrer, browser information) to provide the website and ensure IT security.

  • Purpose: Website provision, stability, security, abuse prevention
  • Legal basis: Art. 6(1)(f) GDPR (legitimate interests)

3.2 Contact Requests

If you contact us via form or email, we process the data you provide (e.g. name, email address, message) to handle your request.

  • Purpose: Communication and request handling
  • Legal basis: Art. 6(1)(b) GDPR (pre-contractual/contractual communication) or Art. 6(1)(f) GDPR

3.3 Registration and User Account in the App

When creating and using an account, we process in particular:

  • email address
  • username
  • account and profile data
  • subscription-related information (where applicable)
  • Purpose: Account management, login, app functionality
  • Legal basis: Art. 6(1)(b) GDPR (performance of a contract)

3.4 Location Data

The app may process location data if you grant location permissions.

  • Purpose: Showing relevant nearby locations/features
  • Legal basis: Art. 6(1)(a) GDPR (consent)
  • You can revoke location permissions in your device settings.

3.5 Community Content

We process content you actively submit (e.g. ratings, comments, photos, location entries).

  • Purpose: Providing community and rating features
  • Legal basis: Art. 6(1)(b) GDPR

This also includes voluntarily saved help solutions (help_solutions) where you confirm a solution as helpful and contribute it to the knowledge base. Storage is anonymized or without public attribution to your user profile, where technically implemented.

3.6 Private Messages (In-App Chat)

When using chat, we process message content and related metadata (e.g. timestamps, involved accounts).

  • Purpose: Providing chat functionality and support
  • Legal basis: Art. 6(1)(b) GDPR

3.7 RoadService Features

If you use RoadService features, we process additional provider/service data (e.g. profile information, service descriptions, visibility settings).

  • Purpose: Providing RoadService functionality in the app
  • Legal basis: Art. 6(1)(b) GDPR

Automatic update of location coordinates (optional)

If you enable “Update coordinates automatically” in the app as a RoadService provider, we process your current GPS location to update the coordinates stored in your RoadService profile on our servers.

  • Voluntary use: This feature is disabled by default and is only used if you actively opt in. You can turn it off at any time in your RoadService settings.
  • When: When you open or return to the app, after a successful GPS fix (provided location permission has been granted).
  • Conditions: An update only occurs if your location has changed by at least 50 meters compared to the stored coordinates and the last coordinate update was more than 2 hours ago.
  • Storage: The new coordinates are saved directly to your RoadService entry on our servers (without a new admin approval), similar to the direct visibility toggle.
  • Visibility: Other users can see your location on the map. If “Hide exact location coordinates” is enabled, your location is shown only approximately.
  • Purpose: Keeping your RoadService location up to date for other users.
  • Legal basis: Art. 6(1)(a) GDPR (consent by enabling the toggle).
  • Withdrawal: Disable the toggle in the app; you can also revoke location permission in your device settings.

3.8 Community Help (“Request help”)

If you use Community Help, we process in particular:

  • location data of the help marker (coordinates)
  • problem description and category provided by you
  • display name / profile reference (e.g. username)
  • timestamps (creation, extension, termination)
  • technical metadata (e.g. status, internal identifiers)

Purpose: providing Community Help, visibility to other logged-in users on the map, contact via the app, abuse prevention, and technical operation.

Legal basis: Art. 6(1)(b) GDPR (contract performance / use of the app feature).

Location data for the help marker is processed only when you actively use Community Help. Other users in your vicinity are not notified via server-side tracking; any proximity notice may be implemented client-side.

3.9 AI Help and voice input

If you use AI Help (with or without an active help marker), we process in particular:

  • text you enter or dictate (chat content)
  • selected vehicle data from your profile where available (e.g. vehicle type, year, relevant equipment)
  • category/problem context
  • timestamps and technical request metadata

If you use voice input, speech recognition may be performed via your device’s system services (Apple or Google).

Purpose: providing automated, non-binding technical guidance, troubleshooting in chat, quality assurance, abuse prevention.

Legal basis: Art. 6(1)(b) GDPR (contract performance / use of the app feature).

AI outputs are generated automatically and may be incorrect or incomplete.

4. Recipients and Processors

To provide our services, we use technical service providers, in particular:

  • hosting providers (e.g. IONOS)
  • backend/cloud services (e.g. Google Firebase)
  • payment/subscription infrastructure (e.g. Apple App Store / Google Play, potentially RevenueCat)
  • AI services (e.g. Google Cloud / Vertex AI / Gemini) for processing AI Help requests
  • speech recognition services of the device manufacturer or operating system (Apple/Google), if you use voice input

Data is shared only where necessary to provide services, where required by law, or with your consent.

5. International Data Transfers

When using certain technical services, processing in third countries (especially the United States) cannot be excluded. Where required, transfers are based on appropriate safeguards under Art. 44 et seq. GDPR (e.g. EU Standard Contractual Clauses) plus additional protective measures.

6. Storage Period

We store personal data only as long as necessary for the respective purposes or as required by legal retention obligations.

Typical periods (where applicable):

  • server log data: generally up to 30 days
  • contact requests: until completion, typically max. 24 months
  • account data: until account deletion
  • community content: until deleted by user or account deletion (subject to technical/legal limitations)
  • chat data: according to product logic and deletion rules in the app
  • Community Help markers: usually up to 24 hours, up to 72 hours if extended; then automatic deletion/deactivation
  • AI Help chat histories: according to product logic and technical necessity; deletion at the latest upon account deletion, where technically and legally possible
  • Help solutions (anonymized): until deletion by moderation, user, or account deletion, where technically and legally possible

7. Your Rights under GDPR

You have, in particular, the following rights:

  • right of access (Art. 15 GDPR)
  • right to rectification (Art. 16 GDPR)
  • right to erasure (Art. 17 GDPR)
  • right to restriction of processing (Art. 18 GDPR)
  • right to data portability (Art. 20 GDPR)
  • right to object to processing based on Art. 6(1)(f) GDPR (Art. 21 GDPR)
  • right to withdraw consent at any time with effect for the future (Art. 7(3) GDPR)

Please send requests to: info@camperfix.app

8. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR), in particular in your country of habitual residence.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, especially against unauthorized access, loss, and manipulation.

10. Changes to this Privacy Policy

We may update this Privacy Policy if legal, technical, or organizational conditions change. The current version published on this page applies.

Last updated: June 2026