1. Data Controller

The controller within the meaning of the GDPR is:

CamperFix LLC
7901 4th St N STE 300
St. Petersburg, FL 33702
USA
Email: info@camperfix.app

2. Scope

This Privacy Policy applies to:

  • the website camperfix.app
  • the CamperFix mobile app for iOS and Android
  • RoadService features within the app
  • Community Help (“Request help”) within the app
  • AI Help within the app
  • Tank mode / fuel prices within the app
  • Camping Marketplace within the app
  • Service book and measured weights within the app

3. Data We Process, Purposes and Legal Bases

3.1 Website Usage

When you access our website, we process technically necessary data (e.g. IP address, date/time, requested URL, referrer, browser information) to provide the website and ensure IT security.

  • Purpose: Website provision, stability, security, abuse prevention
  • Legal basis: Art. 6(1)(f) GDPR (legitimate interests)

3.2 Contact Requests

If you contact us via form or email, we process the data you provide (e.g. name, email address, message) to handle your request.

  • Purpose: Communication and request handling
  • Legal basis: Art. 6(1)(b) GDPR (pre-contractual/contractual communication) or Art. 6(1)(f) GDPR

3.3 Registration and User Account in the App

When creating and using an account, we process in particular:

  • email address
  • username
  • account and profile data
  • subscription-related information (where applicable)
  • Purpose: Account management, login, app functionality
  • Legal basis: Art. 6(1)(b) GDPR (performance of a contract)

3.4 Location Data

The app may process location data if you grant location permissions.

  • Purpose: Showing relevant nearby locations/features
  • Legal basis: Art. 6(1)(a) GDPR (consent)
  • You can revoke location permissions in your device settings.

3.5 Community Content

We process content you actively submit (e.g. ratings, comments, photos, location entries).

  • Purpose: Providing community and rating features
  • Legal basis: Art. 6(1)(b) GDPR

This also includes voluntarily saved help solutions (help_solutions) where you confirm a solution as helpful and contribute it to the knowledge base. Storage is anonymized or without public attribution to your user profile, where technically implemented.

3.6 Private Messages (In-App Chat)

When using chat, we process message content and related metadata (e.g. timestamps, involved accounts).

  • Purpose: Providing chat functionality and support
  • Legal basis: Art. 6(1)(b) GDPR

3.7 RoadService Features

If you use RoadService features, we process additional provider/service data (e.g. profile information, service descriptions, visibility settings).

  • Purpose: Providing RoadService functionality in the app
  • Legal basis: Art. 6(1)(b) GDPR

Automatic update of location coordinates (optional)

If you enable “Update coordinates automatically” in the app as a RoadService provider, we process your current GPS location to update the coordinates stored in your RoadService profile on our servers.

  • Voluntary use: This feature is disabled by default and is only used if you actively opt in. You can turn it off at any time in your RoadService settings.
  • When: When you open or return to the app, after a successful GPS fix (provided location permission has been granted).
  • Conditions: An update only occurs if your location has changed by at least 50 meters compared to the stored coordinates and the last coordinate update was more than 2 hours ago.
  • Storage: The new coordinates are saved directly to your RoadService entry on our servers (without a new admin approval), similar to the direct visibility toggle.
  • Visibility: Other users can see your location on the map. If “Hide exact location coordinates” is enabled, your location is shown only approximately.
  • Purpose: Keeping your RoadService location up to date for other users.
  • Legal basis: Art. 6(1)(a) GDPR (consent by enabling the toggle).
  • Withdrawal: Disable the toggle in the app; you can also revoke location permission in your device settings.

3.8 Community Help (“Request help”)

If you use Community Help, we process in particular:

  • location data of the help marker (coordinates)
  • problem description and category provided by you
  • display name / profile reference (e.g. username)
  • timestamps (creation, extension, termination)
  • technical metadata (e.g. status, internal identifiers)

Purpose: providing Community Help, visibility to other logged-in users on the map, contact via the app, abuse prevention, and technical operation.

Legal basis: Art. 6(1)(b) GDPR (contract performance / use of the app feature).

Location data for the help marker is processed only when you actively use Community Help. Other users in your vicinity are not notified via server-side tracking; any proximity notice may be implemented client-side.

3.9 AI Help and voice input

If you use AI Help (with or without an active help marker), we process in particular:

  • text you enter or dictate (chat content)
  • selected vehicle data from your profile where available (e.g. vehicle type, year, relevant equipment)
  • category/problem context
  • timestamps and technical request metadata

If you use voice input, speech recognition may be performed via your device’s system services (Apple or Google).

Purpose: providing automated, non-binding technical guidance, troubleshooting in chat, quality assurance, abuse prevention.

Legal basis: Art. 6(1)(b) GDPR (contract performance / use of the app feature).

AI outputs are generated automatically and may be incorrect or incomplete.

3.10 Tank mode / fuel prices

If you use tank mode, we process in particular:

  • the currently visible map area (viewport coordinates), to load filling stations and fuel prices for that area
  • your account reference (login), because tank mode is available only when you are signed in
  • bottle prices you report (size, price, linked location, timestamp, internal user identifier)
  • technical usage events without coordinates (e.g. enabling tank mode, filter changes), where required to provide and improve the feature

We use GPS location data for tank mode only if you have granted location permission (e.g. to centre the map). Section 3.4 applies in addition.

Queries to public price and availability sources (e.g. official portals, OpenStreetMap for LPG/AdBlue availability) are made via our servers. Your identity and user account are not transmitted to those sources. Your map viewport is not shown to other users.

Fuel prices may be stored on our servers (shared station dataset) and temporarily on your device (cache of the last viewport). The relevant source is shown in the app on the station entry.

Purpose: providing tank mode, showing stations and prices in the map area, community bottle prices, abuse prevention.
Legal basis: Art. 6(1)(b) GDPR (contract performance / use of the app feature). For optional GPS use, Art. 6(1)(a) GDPR (consent, section 3.4).

3.11 Camping Marketplace

If you use the Camping Marketplace, we process in particular:

  • account reference: user ID, display name
  • listing: title, category, description, price, currency, status, term
  • listing location: geo-coordinates (obfuscated where applicable) and the obfuscation flag. No street address is stored. For “Nearby” sorting, the current or last-known device position is used only on your device and is not stored as part of the listing.
  • images: up to three photos in Firebase Storage
  • optional: telephone number, visible to logged-in users on the listing
  • chat: as in section 3.6; enquiries from a listing may include the listing title
  • reports: reporting user ID, listing ID, reason, timestamp
  • technical operational data analogous to other App use (Firebase)

Purpose: operating the marketplace (publishing and displaying listings, search and sorting, contact between users, handling abuse reports, deletion after expiry, local expiry reminder on the seller’s device).

Legal basis: Art. 6(1)(b) GDPR (performance of contract / use of the App feature). For the optional telephone number, optional location obfuscation, and use of the device position for distance sorting, Art. 6(1)(a) GDPR applies (consent, controlled by you). For abuse reports, security, and enforcement of the usage rules, Art. 6(1)(f) GDPR applies (legitimate interest: protecting users and the platform). Where statutory retention is required (e.g. after a report or legal dispute), Art. 6(1)(c) GDPR applies.

Other logged-in users see the public listing fields including images, location (obfuscated where applicable), and optional telephone number. CamperFix admins see reports and may delete unlawful content. Listing data is not disclosed to unrelated third parties for marketplace purposes.

Images may unintentionally contain persons, number plates, or the exact place of capture. Please do not upload photos with unnecessary personal data of third parties. Optional obfuscation replaces the stored point with an approximate land point; it does not remove information from photos. The telephone number is voluntary; without a number, in-app chat remains the contact channel.

3.12 Service book and measured weights

If you use the service book, we process in particular:

  • the link to your vehicle record
  • the latest weighing stored on your vehicle, each value optional and in kg: front axle, rear axle, total weight. Empty fields stay empty. These are measurements you enter, not permitted weights from the vehicle registration document
  • service entries: type of service, date performed, optional reminder interval (number and unit, months or years), optional odometer reading, optional workshop name as free text, optional note
  • for a weighing entry, the three weights of that entry as well

There is no workshop confirmation, no photos, and no statutory interval set by us.

Purpose: a private service book for your vehicle, display of the latest weighing in your profile, and, if you enter an interval, a reminder on your device for the resulting due date.

Legal basis: Art. 6(1)(b) GDPR (performance of the contract / use of the app feature). Where storage via Firebase is technically required, Art. 6(1)(f) GDPR also applies (legitimate interest in operating the app). No extra checkbox in the app is required. All of these fields are optional. Without a saved vehicle, no entry can be created; the app then opens the vehicle form.

This information appears only in your profile and in your service book. It is not copied into reviews, locations, map markers, or messages. On a review, chassis and body remain the only vehicle snapshot.

Only your account can read and write service entries. Other users and CamperFix admins cannot read the entries. The three weight fields are stored on your existing vehicle record. The existing access rules for that record continue to apply. The reminder does not leave your device. No cloud job is created and no push message is sent to anyone else.

4. Recipients and Processors

To provide our services, we use technical service providers, in particular:

  • hosting providers (e.g. IONOS)
  • backend/cloud services (e.g. Google Firebase)
  • payment/subscription infrastructure (e.g. Apple App Store / Google Play, potentially RevenueCat)
  • AI services (e.g. Google Cloud / Vertex AI / Gemini) for processing AI Help requests
  • speech recognition services of the device manufacturer or operating system (Apple/Google), if you use voice input

Data is shared only where necessary to provide services, where required by law, or with your consent.

5. International Data Transfers

When using certain technical services, processing in third countries (especially the United States) cannot be excluded. Where required, transfers are based on appropriate safeguards under Art. 44 et seq. GDPR (e.g. EU Standard Contractual Clauses) plus additional protective measures.

6. Storage Period

We store personal data only as long as necessary for the respective purposes or as required by legal retention obligations.

Typical periods (where applicable):

  • server log data: generally up to 30 days
  • contact requests: until completion, typically max. 24 months
  • account data: until account deletion
  • community content: until deleted by user or account deletion (subject to technical/legal limitations)
  • chat data: according to product logic and deletion rules in the app
  • Community Help markers: usually up to 24 hours, up to 72 hours if extended; then automatic deletion/deactivation
  • AI Help chat histories: according to product logic and technical necessity; deletion at the latest upon account deletion, where technically and legally possible
  • Help solutions (anonymized): until deletion by moderation, user, or account deletion, where technically and legally possible
  • tank mode viewport requests: processed to deliver the feature and not stored as a personal movement-history profile
  • bottle-price reports: until deletion by the user, moderation, or account deletion (where technically/legally possible); the last viewport cache on the device until overwritten or app data is deleted
  • Public marketplace listings: 30 days, renewable by the seller
  • After expiry without renewal: 14 days visible only to the seller, then full deletion of the listing, images, and related reports
  • Immediate deletion of marketplace listings: by the seller, by CamperFix after a report/violation, or on account deletion (the user’s own listings, images, and reports submitted by the user)
  • Local marketplace expiry reminder: on the device only; removed on delete, renew, or logout
  • Service book and measured weights: until you delete the entry or the account is deleted. Account deletion removes the entries together with the vehicle record. Cleared weight fields are removed when you save.
  • Local service-book reminder: on the device only, at 9:00 a.m. local time, 30 days before the due date and on the due date, if those times are still ahead. Removed on logout, when you turn reminders off in notification settings, and rescheduled after a new login. The operating system may still suppress a local notification.

7. Your Rights under GDPR

You have, in particular, the following rights:

  • right of access (Art. 15 GDPR)
  • right to rectification (Art. 16 GDPR)
  • right to erasure (Art. 17 GDPR)
  • right to restriction of processing (Art. 18 GDPR)
  • right to data portability (Art. 20 GDPR)
  • right to object to processing based on Art. 6(1)(f) GDPR (Art. 21 GDPR)
  • right to withdraw consent at any time with effect for the future (Art. 7(3) GDPR)

Please send requests to: info@camperfix.app

8. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR), in particular in your country of habitual residence.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, especially against unauthorized access, loss, and manipulation.

10. Changes to this Privacy Policy

We may update this Privacy Policy if legal, technical, or organizational conditions change. The current version published on this page applies.

Last updated: September 2026